Thank you for supporting The Bog Wench

Every book is created with care and sent out with the hope that it brings a little bit of magic into your day. I want you to be happy with your order, so if something isn’t right, please get in touch and I’ll do my best to help.

Damaged or faulty items

If your book arrives damaged, faulty, or there is an issue with your order, please contact me within 14 days of delivery with:

• Your order number
• A description of the issue
• Photos showing any damage or faults

I will review the issue and, where appropriate, arrange a replacement or refund.

Returns

Because books are printed specifically for each order, I am unable to accept returns simply because you have changed your mind, unless required by UK consumer law.

If you do wish to discuss a return, please contact me and I will always try to help where I can.

Refunds

If a refund is approved, it will be processed back to your original payment method.

Please allow time for your bank or payment provider to process the refund.

Incorrect address details

Please check your delivery details carefully before completing your order. I cannot be responsible for orders that cannot be delivered due to incorrect information provided by the customer.

If an order is returned to me because of an incorrect address, additional postage costs may apply for resending.

Contact

If you have any questions about your order, please contact me through the website contact page.

Thank you for supporting an independent creator and a little corner of the internet.

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